Humanitarian Catastrophe Unfolds in DRC’s North and South Kivu as Violence Escalates: INGOs Urge Immediate Action

International Non-Governmental Organizations (INGOs) operating in the Democratic Republic of Congo (DRC) express their grave concern over the consequences of ongoing combat in the city of Goma since Sunday, marked by the deployment of M23/AFC, and the rapidly deteriorating humanitarian situation in North and South Kivu.

Despite the challenges and forced sheltering in place of their staff, ready to provide urgently needed support, humanitarian NGOs remain committed to staying and delivering aid in North and South Kivu. 

Escalating fighting in and around Goma has engulfed densely populated areas, placing tens of thousands of civilians in immediate danger and direct harm. Active hostilities, including heavy artillery and small arms fire, have been reported in and around Goma’s outskirts. Relentless bombing and shelling have been heard in all neighborhoods, heightening fear among the local population and displaced communities alike. 

Multiple humanitarian compounds, including NGO offices, health centers, and warehouses, have been directly impacted by the fighting. Several humanitarian organizations have had their compounds shelled and entered by combatants. Military positions have been placed near humanitarian offices, including downtown areas. Several humanitarian facilities storing essential resources to support the population have been looted. Looting and shell impacts have further diminished aid stocks, hampering future service delivery. Essential civilian infrastructures, such as healthcare facilities, schools, and markets, are also attacked or under threat. All must be protected, as well as humanitarian workers, in accordance with international humanitarian law. 

In the three weeks leading to ongoing battle in Goma, intensifying conflict between the M23/AFC, the Congolese army and their allies had already displaced 400,000 new people, adding to the 4.6 million people already uprooted by years of violence in eastern DRC. Protection issues, including attacks on civilians, sexual violence, and human rights violations, have reached epidemic levels. 

In Goma and surroundings, the situation has reached a breaking point. The city, a vital hub for over 2 million people, including 696,650 internally displaced persons (IDPs), had already seen 30,000 additional displaced people arrive between January 6 and 22, with many more unaccounted for. While the situation in Goma is extremely tense, with INGOs forced to halt operations due to insecurity, organizations are preparing to respond to the growing humanitarian needs, despite already overstretched resources . 

Ongoing hostilities are forcing many families to abandon camps due to insecurity and regroup in the city or other overcrowded sites, further worsening their already precarious living conditions, with no safe space to go. Repeated attacks on critical infrastructure, including electrical grids, increasingly paralyze water supply systems, leaving the city without access to safe drinking water. 

As a central hub for humanitarian operations in the region, Goma plays a vital role in coordinating and delivering assistance across North and South Kivu and most of Eastern DRC. The ongoing conflict could have catastrophic consequences, overwhelming already strained resources, disrupting aid delivery, and jeopardizing the entire humanitarian response in the province. 

“Immediate diplomatic action is urgently needed. All parties to the conflict must uphold their obligations under international law to protect civilians from harm, ensuring their freedom of movements, and protection of humanitarian workers”, says Luc Lamprière, Director of DRC INGO Forum.“Humanitarians are there and ready. Safe and unhindered humanitarian access to deliver life-saving assistance must be an absolute priority to mitigate further deterioration of the crisis”, he adds. 

Gunfire near Goma Airport and the overall security situation in other areas has led to the suspension of all flights, including humanitarian, further limiting the movement of humanitarian workers and relief supplies. Internet access is also severely impacted and often interrupted. In North and South Kivu, humanitarian access is now severely restricted due to widespread violence and insecurity, which have rendered many key routes impassable. Roads to critical areas such as Lubero are blocked by ongoing clashes and the presence of armed groups, cutting off vital aid supplies and leaving thousands without assistance. 

In Minova, South Kivu, since M23 took control of the city on January 21, stocks of essential medicines are rapidly depleting. While healthcare partners do their utmost to continue to provide critical services where possible, despite heavy artillery risks and proximity to frontline clashes, humanitarian access has been completely cut off. The delivery of essential goods such as food and medicines is close to impossible, and civilians are trapped without safe options for evacuation. 

Humanitarian organizations urgently call on all parties to the conflict to agree to the establishment of safe access to enable the resupply of critical medical and humanitarian supplies, safe civilian movement, and the rotation of humanitarian staff. Specifically, access in and out of Goma, and between Minova and Bukavu, must be prioritized to ensure life-saving assistance reaches affected populations. 

Donors must be prepared to mobilize humanitarian funding to address the immediate needs of affected populations and to support their long-term resilience. This includes providing food, shelter, water, healthcare, and protection services. The international community must act swiftly to prevent further suffering and ensure that the humanitarian response can meet the escalating needs. 

For more information, please contact: 

• Grace Wairima Ndungu, Senior Africa Media & Communications Manager (based in Nairobi), at gndungu@mercycorps.org | Cell: +254 722 890551.
• Natalie Fath, Director of Communications (based on the East Coast, U.S.), at nfath@mercycorps.org.
• Our full media team is reachable at allmediarelations@mercycorps.org.